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Studio user experience
Purdue University
Purdue’s Video Express studios offer a self-service space for professional recording, but users face challenges with the physical setup, touchscreen interface, and website. These friction points can make the experience feel confusing, especially for first-time users. This research project explored how students, faculty, and staff interact with the service, from booking to recording, to uncover pain points and highlight opportunities for a smoother, more intuitive experience.
Project Overview
Key details, users, tools, and project planning.
What is Video Express?
Video Express is a self-service recording studio at Purdue University that allows students, faculty, and staff to create professional-quality videos without technical support.
Key Users
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Staff - Used for administrative recordings and content updates
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Faculty - Create lecture videos and course materials
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Students - Record presentations, assignments, and projects
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Type of Project
User research-focused. I led the research and delivered actionable recommendations to the designer. Together, we collaborated with developers to align improvements with user needs.
Tools & Research Techniques
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Usability testing
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Bodystorming
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User interviews
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Figma
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Notion
Details Coming Soon
Check out my reflection for some insight into
what I learned!
Reflecting on Project
From interviews to insights: how this project shaped my thinking
Working on Video Express pushed me to think beyond screens and consider the full service experience. It was my first time researching a product that combined a physical space, a touchscreen interface, and a website, all of which needed to work together seamlessly.
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I was especially proud of the bodystorming method we used. By walking users through the entire journey, from booking a studio to recording and retrieving files, we uncovered pain points that wouldn’t have surfaced in isolated testing. The protocol I created followed the real user flow closely and gave us deep insight into the overall experience.
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We also ran continuous discovery interviews inspired by Continuous Discovery Habits by Teresa Torres. These regular check-ins helped us stay in touch with user needs and build empathy over time, rather than relying on one-off feedback.
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Finally, we conducted usability testing on the Video Express website to spot navigation-specific issues before evaluating the full in-studio experience.
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This project helped me grow as a researcher and deepened my understanding of how digital and physical experiences intersect.