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Studio user experience
Purdue University
Purdue’s Video Express studios offer a self-service space for professional recording, but users face challenges with the physical setup, touchscreen interface, and website. These friction points can make the experience feel confusing, especially for first-time users. This research project explored how students, faculty, and staff interact with the service, from booking to recording, to uncover pain points and highlight opportunities for a smoother, more intuitive experience.
Project Overview
Key details, users, tools, and project planning.
What is Video Express?
Video Express is a self-service recording studio at Purdue University that allows students, faculty, and staff to create professional-quality videos without technical support.
Key Users
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Staff - Used for administrative recordings and content updates
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Faculty - Create lecture videos and course materials
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Students - Record presentations, assignments, and projects
Type of Project
User research-focused. I led the research and delivered actionable recommendations to the designer. Together, we collaborated with developers to align improvements with user needs.
Tools & Research Techniques
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Usability testing
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Bodystorming
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User interviews
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Figma
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Notion
Details Coming Soon
Check out my reflection for some insight into
what I learned!
Reflecting on Project
From interviews to insights: how this project shaped my thinking
Working on Video Express pushed me to think beyond screens and consider the full service experience. It was my first time researching a product that combined a physical space, a touchscreen interface, and a website, all of which needed to work together seamlessly.
I was especially proud of the bodystorming method we used. By walking users through the entire journey, from booking a studio to recording and retrieving files, we uncovered pain points that wouldn’t have surfaced in isolated testing. The protocol I created followed the real user flow closely and gave us deep insight into the overall experience.
We also ran continuous discovery interviews inspired by Continuous Discovery Habits by Teresa Torres. These regular check-ins helped us stay in touch with user needs and build empathy over time, rather than relying on one-off feedback.
Finally, we conducted usability testing on the Video Express website to spot navigation-specific issues before evaluating the full in-studio experience.
This project helped me grow as a researcher and deepened my understanding of how digital and physical experiences intersect.